Vision Guarantee Engineer – Ealing Broadcast Centre (EBC)

About the Role

The engineer is expected to be a customer-friendly representative for all things vision-related. You will bring your strong knowledge of Vision Mixers, Routers and control systems to be able to deliver productions to a high technical standard.

You will be primarily focused on a single client with a Mon-Fri shift as the primary technical point of contact for all technical vision requirements.

Main Duties

• Provide support to Timeline’s Ealing Broadcast Centre, supporting production clients with a focus on regular shows, occasionally working with ad-hoc shows and clients
• Provide customer facing technical support and guidance, at times being the most senior member of Timeline technical staff on site
• Ensure that any technical faults during production are either resolved or suitable workarounds put in place to minimise disruption to production output
• Install and reconfigure equipment as and when required dependent on production requirements
• Assist the project team in the design and development of new systems and facilities at the EBC
• Ensure that the customer experience at the EBC is unrivalled during the planning process and on the day of the production
• As an ambassador, you will champion Timeline as a first-class destination for production companies and broadcasters
• Maintain effective working relationships across the Timeline TV business
• The role will be focused on a Monday to Thursday show with a late on and off airtime

Knowledge, Skills and Experience

• Broadcast engineering experience in either a Studio/facility or Outside Broadcast environment
• Extensive problem solving and fault-finding skills
• Knowledge of broadcast control systems in particular the EVS Cerebrum Control system
• Knowledge and experience in supporting and configuring Vision Mixers, in particular, the Grass Valley Kahuna and Kula switchers
• Knowledge and experience of supporting Studio equipment including Sony camera channels, Remote radio / Steadicam equipment and Prompter systems
• Knowledge and understanding of a wide variety of glue and router systems including both traditional SDI routers, Hybrid/De-embedding matrixes, and IP systems
• Knowledge and experience of IT and Networking in relation to the broadcast environment
• A strong communicator who can influence others. Able to deliver key information in a timely and accurate manner to a range of stakeholders, and at all levels
• A proven customer-focused approach that generates repeat business; able to remain calm under pressures and to react tactfully to unusual requests from production clients
• Self-motivated and enthusiastic with leadership experience; able to prioritise a complex workload and meet deadlines individually, and as part of a collaborative team

Benefits

We offer an opportunity to work with collaborative and helpful team members across all locations. You are also eligible for a variety of employee benefits including:

• Private health care
• Medical cash benefits
• Cycle to Work scheme
• Travel insurance.

We organise regular social events across different locations, giving an opportunity to get to know employees from all over the company.